Refund Policy
Effective date: May 29, 2026
Last updated: August 7, 2026
This Refund Policy explains how trials, billing, cancellations, and refunds work for ReviewWheel subscriptions and for the Fast Lane Bundle. It is part of the Terms of Service.
1. 10-day free trial
New SaaS subscriptions start with a 10-day free trial. We collect a payment method at signup but do not charge it during the trial. You can cancel any time during the trial from your dashboard in two clicks, and you will not be charged. If you do not cancel, your first charge runs on day 11 and your subscription begins. The Fast Lane Bundle is different: it has no trial and is charged at purchase (see §2b).
2. Our guarantees
We sell two things, and each one has its own guarantee. A SaaS subscription started on the 10-day free trial is covered by the 30-day money-back guarantee below. A Fast Lane Bundle purchase is covered by the 14-Day Satisfaction Guarantee below. Neither guarantee applies to the other purchase.
2a. 30-day money-back guarantee (SaaS subscriptions)
Our money-back guarantee is performance-based and covers your first paid month. We guarantee that ReviewWheel will facilitate the generation of at least one new review for your business through our system during your risk-free period, roughly the first 40 days from signup, spanning your 10-day free trial and the 30-day guarantee window. If it does not, request a refund within the 30-day guarantee window (the 30 days following your first charge) and we will refund your first month's subscription fee in full. If ReviewWheel does facilitate at least one new review during that period, the guarantee has been satisfied.
How to request: use the one-click "request refund" option in your dashboard during the guarantee window, or email [email protected]. Refunds are processed to your original payment method, typically within 5–10 business days.
2b. 14-Day Satisfaction Guarantee (Fast Lane Bundle)
The Fast Lane Bundle is a separate offer. There is no free trial and we charge your card when you buy. It carries its own guarantee instead: if you are not happy, ask for a refund any time through the 14th day after your purchase and we will refund everything you paid for the bundle in full. You do not have to show that any particular result was or was not delivered.
A second promise, the 7-Day Delivery Guarantee, also covers the bundle: complete the setup steps we ask you for, and if we do not have your bundle live within 7 days of your purchase, your first month is free. Both windows start on the day you buy and run at the same time. They do not stack, so 7 days and 14 days do not add up to 21.
How to request: email [email protected] any time through day 14. Refunds are processed to your original payment method, typically within 5–10 business days.
3. After the guarantee window
- Subscriptions are non-refundable for the current billing period. You can cancel any time to stop future renewals, but we do not provide prorated or partial-period refunds for the period already paid, except where required by law.
- Cancellation takes effect at the end of your current paid period; you keep access until then.
4. Annual plans
The money-back guarantee applies on the same performance basis (§2a): if ReviewWheel does not facilitate at least one new review for your business through our system during your risk-free period (roughly the first 40 days from signup), request a refund within the 30 days following your first annual charge and we will refund the full annual payment. If it does facilitate at least one new review during that period, the guarantee has been satisfied. After that window, annual plans are non-refundable for the remainder of the term (no prorated or partial refunds), though you may cancel any time to prevent the next annual renewal.
5. Failed payments and involuntary cancellation
If a payment fails, we may retry and may suspend or cancel the subscription until payment is resolved (Terms §5). Amounts already paid are handled under this policy.
6. Contact
Refund questions: [email protected].