Q: Do you own my customer data?

Nope. Your customer data is yours. Period. The only thing ReviewWheel does with it is reach out on your behalf to ask your customers for a Google review. That's it. We never sell it. We never trade it. We never use it for our own marketing. You stay the legal owner from the day you upload, and if you ever leave, your contact list leaves with you. The exact terms are in our Privacy Policy (§10), our Data Processing Agreement , and our Terms of Service (§9). All three say the same thing: your data is yours, and we're just the messenger.

Question 1

What counts as a review request?

Accepted Answer

One finished job is one request. It kicks off one automated sequence: a personalized image with your customer's name, then friendly texts and emails spaced out over several days so the request feels personal, not like a plain text blast.

Question 2

How do the pricing tiers differ?

Accepted Answer

Choose your plan in the setup wizard. Both plans include every review feature. Growth also includes a free website and hosting.

Question 3

Can I switch tiers later?

Accepted Answer

Yes. Upgrade or downgrade anytime from inside your account. Prorated automatically on the next billing cycle.

Question 4

How quickly do reviews start coming in?

Accepted Answer

Often within 24 hours. You finish the wizard in about 7 minutes, then launch a one-time reactivation campaign for your past customers. First reviews usually trickle in the same day. No existing list? Reviews come in as new jobs close instead.

Question 5

Do you own my customer data?

Accepted Answer

Nope. Your customer data is yours. Period. The only thing ReviewWheel does with it is reach out on your behalf to ask your customers for a Google review. That's it. We never sell it. We never trade it. We never use it for our own marketing. You stay the legal owner from the day you upload, and if you ever leave, your contact list leaves with you. The exact terms are in our Privacy Policy (§10), our Data Processing Agreement, and our Terms of Service (§9). All three say the same thing: your data is yours, and we're just the messenger.

Question 6

How does the 10-day free trial work?

Accepted Answer

Add your card, get full access, start getting reviews. We don't charge you for 10 days. Cancel any time in those 10 days and you won't be billed. On day 11, you're billed at your plan's monthly rate (or annual if you picked annual).

Question 7

How does the 30-day money-back guarantee work?

Accepted Answer

If ReviewWheel doesn't earn you new reviews in your first 30 days, email support@reviewwheel.com and we'll refund every dollar. No questions, no fine print.

Question 8

What's the difference between the trial and the money-back guarantee?

Accepted Answer

Two layers of protection. The trial covers you before your first bill: 10 days, no charge. The guarantee covers you after. If your first paid month doesn't earn you new reviews, email support@reviewwheel.com and we'll refund every dollar. 40 days risk-free from sign-up.

Question 9

Is there a setup fee?

Accepted Answer

No setup fee, no contract, no minimum term. Start with a 10-day free trial; your card isn't charged until day 11. After that, pay monthly (or annually) with a 30-day money-back guarantee on your first paid month.

Question 10

Do you charge for SMS messages?

Accepted Answer

No. Texts are included in your plan. We use carrier-registered short codes that comply with A2P 10DLC rules, with no spam complaints or surprise carrier fees.

Question 11

What happens if I cancel?

Accepted Answer

Your reviews stay where you earned them: on Google. They are your reviews, on your Google Business Profile. ReviewWheel just stops sending new requests.

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