Salesforce + ReviewWheel

How it works

A trigger event fires in Salesforce

For service businesses running at enterprise scale, Salesforce is usually the source of truth for everything — opportunity pipelines, case management, customer accounts, work orders, the whole stack. ReviewWheel works with whichever event is the cleanest signal that the work is done for your specific operation: Opportunity Closed-Won for sales-led delivery, Case Resolved for service-led delivery, or a custom workflow event tied to your own process objects. On your setup call, your Salesforce admin and your ReviewWheel setup lead lock it in together.

ReviewWheel reads the event and pulls account + contact data

The moment the trigger fires, ReviewWheel sees it. Contact name, phone, email, account name, and the opportunity or case stage flow into the request queue. The account name matters for multi-location operators — it’s how ReviewWheel routes the right review request to the right Google Business Profile, so a job closed for a customer of your Dallas location goes to the Dallas GBP, not the Houston one.

A personalized request lands the same day across every location

Branded SMS or email, contact’s name, your logo, one-tap to the right Google listing. Multi-location operators on Salesforce typically run review automation as a centralized program — the office handles the configuration once, and every location’s GBP gets its own consistent flow of reviews from the work that location actually delivered. That cross-org consistency is the lever that turns scaled service operations into Map pack dominance across territories.