QuickBooks + ReviewWheel

How it works

An invoice is marked paid in QuickBooks

For service businesses that don’t run a full FSM — or that do, but use QuickBooks as the single source of truth for what’s actually closed — the paid-invoice event is the cleanest review trigger in existence. Money is in the account. The work is genuinely done. The customer has no further obligation. The window for asking for a review is wide open and the customer’s mood is at its peak.

ReviewWheel reads the paid-invoice event and pulls customer + invoice data

QuickBooks Online fires a webhook when an invoice moves to paid status. ReviewWheel pulls customer name, phone, email, invoice amount, and the service description (the line items or memo, depending on how you write your invoices). The service description is what makes the review request feel personal — referencing the specific work the customer just paid for rather than a generic “thanks for your business.”

A personalized request lands the same day the payment posts

Branded SMS or email goes out within hours of the payment posting. Customer’s name, your logo, one-tap path to Google. For trades that operate on a “work-then-bill” cycle — most home service categories — this means review requests land when the customer is fresh off the satisfaction of having a working air conditioner, a fixed leak, or a treated lawn, and at the same time fresh off the cleanest possible signal that the relationship is complete. The pairing of those two moments is what makes QuickBooks-triggered review requests convert at noticeably higher rates than FSM-triggered ones for some operators.