Acuity Scheduling + ReviewWheel

How it works

An Acuity appointment hits its completion mark

Acuity, like Calendly, is built around the appointment as the unit of work — but Acuity tends to land with operators who have slightly more complex needs: intake forms, packages, multiple staff, multiple service types. The trigger event is the appointment moving past its scheduled end time (with a small buffer to avoid firing on appointments running long). For inspectors and consultants who book multiple slots a day, this is the operational moment when the customer relationship transitions from “in progress” to “closed.”

ReviewWheel reads the appointment record from Acuity

Client name, email, phone, appointment time, and the service type all flow into the request queue. Acuity carries phone numbers more consistently than Calendly does (its intake forms are stricter by default), which means the SMS-vs-email channel decision on the resulting request runs more reliably. Service type lets the message reference the specific work — “thanks for the consultation,” “thanks for the inspection,” “thanks for your appointment today.”

A request lands shortly after the appointment ends

Branded SMS or email, client’s name, your logo, one-tap path to Google. For solo operators running their whole business through Acuity — many home inspectors and consultants fall in this bucket — this is the cleanest path to a Google Business Profile that builds review velocity on autopilot. Set the wiring once, every completed appointment becomes a request, and the review count compounds without you ever thinking about it during a working day.