Q: Do you own my customer data?

Nope. Your customer data is yours. Period. The only thing ReviewWheel does with it is reach out on your behalf to ask your customers for a Google review — that's it. We never sell it. We never trade it. We never use it for our own marketing. You stay the legal owner from the day you upload, and if you ever leave, your contact list leaves with you. The exact terms are in our Privacy Policy (§10), our Data Processing Agreement , and our Terms of Service (§9). All three say the same thing: your data is yours — we're just the messenger.

Question 1

Why only 200 founding seats?

Accepted Answer

We cap founding seats so every new contractor gets the same hands-on setup that drove 5,682 new five-star reviews for Appliance EMT across 13 locations — without adding office staff. When the seats are gone, pricing returns to standard.

Question 2

What is an "image review request"?

Accepted Answer

It's a review request that leads with a personalized image, not a plain text. Instead of a generic "leave us a review" message (or even a personalized text like some competitors say "works") your customer gets a selfie image from you with their name on it — like "Hey, Sarah!" — and then a personalized text asking Sarah to leave a review. This personal touch looks homemade which means you get 3–5x more reviews than using just personalized texts alone.

Question 3

How do the pricing tiers differ?

Accepted Answer

Volume only. Every plan includes every feature — the only difference between tiers is how many image review requests you can send each month. Pick the tier that matches your customer volume. Starter is up to 50 customers/month, Growth is up to 100, Pro is up to 300.

Question 4

Can I switch tiers later?

Accepted Answer

Yes. Upgrade or downgrade anytime from inside your account. Prorated automatically on the next billing cycle.

Question 5

How quickly do reviews start coming in?

Accepted Answer

Often within 24 hours. We send your first review request during the setup call, then run a one-time reactivation campaign across your past customer list — around 1,000 contacts for a typical contractor. First reviews usually trickle in the same day. No existing list? Reviews come in as new jobs close instead.

Question 6

Do you own my customer data?

Accepted Answer

Nope. Your customer data is yours. Period. The only thing ReviewWheel does with it is reach out on your behalf to ask your customers for a Google review — that's it. We never sell it. We never trade it. We never use it for our own marketing. You stay the legal owner from the day you upload, and if you ever leave, your contact list leaves with you. The exact terms are in our Privacy Policy (§10), our Data Processing Agreement, and our Terms of Service (§9). All three say the same thing: your data is yours — we're just the messenger.

Question 7

How does the 10-day free trial work?

Accepted Answer

Add your card, get full access, start getting reviews. We don't charge you for 10 days. Cancel any time in those 10 days and you won't be billed. On day 11, you're billed at your plan's monthly rate (or annual if you picked annual).

Question 8

How does the 30-day money-back guarantee work?

Accepted Answer

If ReviewWheel doesn't earn you new reviews in your first 30 days, email support@reviewwheel.com and we'll refund every dollar. No questions, no fine print.

Question 9

What's the difference between the trial and the money-back guarantee?

Accepted Answer

Two layers of protection. The trial covers you before your first bill — 10 days, no charge. The guarantee covers you after. If your first paid month doesn't earn you new reviews, email support@reviewwheel.com and we'll refund every dollar. 40 days risk-free from sign-up.

Question 10

Is there a setup fee?

Accepted Answer

No setup fee, no contract, no minimum term. Start with a 10-day free trial — your card isn't charged until day 11. After that, pay monthly (or annually) with a 30-day money-back guarantee on your first paid month.

Question 11

Do you charge for SMS messages?

Accepted Answer

No. Texts are included in your plan. We use carrier-registered short codes that comply with A2P 10DLC rules — no spam complaints, no surprise carrier fees.

Question 12

What happens if I cancel?

Accepted Answer

Your reviews stay where you earned them — on Google. They are your reviews, on your Google Business Profile. ReviewWheel just stops sending new requests.

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