Square + ReviewWheel

How it works

A payment completes in Square — in person or online

Square is the dominant payment platform for the kind of mobile and on-site service business that takes a card at the truck before driving off. The payment-completed event happens at the exact moment the customer has gotten the result they wanted and handed over money for it — there’s almost no better psychological moment to ask for a review, and the in-person nature of most Square transactions means the customer is often still standing on their porch when the request lands.

ReviewWheel reads the payment data — including contact details Square captured at sale

Customer name, email, phone (when Square captures it through digital receipts), and payment amount flow into the request queue. Square’s particularly good at capturing contact details at the point of sale through its digital receipt feature, which means even cash-up-front transactions often have the contact data needed to send a review request afterward.

A request lands the same day, often within minutes

Branded SMS or email goes out fast. Customer’s name, your logo, one-tap path to Google. For mobile mechanics, locksmiths, on-site appliance repair, and the hundreds of other trades that swipe a card at the customer’s location, that immediacy is the lever: the customer is still mentally inside the experience of the work, the review feels easy and natural to leave, and the response rates on Square-triggered requests tend to run higher than almost any other trigger event in the home service category.