ServiceM8 + ReviewWheel

How it works

Your tech taps “Completed” on the job card in ServiceM8

ServiceM8 is a phone-first FSM — your techs run the whole job from the ServiceM8 app on their device. They finish the work, mark the job card complete on their phone, and walk back to the truck. That’s the entire signal we need; there’s nothing for the office to do, no follow-up data entry, no portal to log into at end of day.

ReviewWheel reads the completed status the moment it fires

ServiceM8’s webhook sends ReviewWheel the job card data — client name, phone, email, job address, and the job description — at the moment the tech taps complete. For solo operators and small crews, this is the closest thing to zero-overhead reputation automation you can build: the customer is closing the door behind the tech while the request is already firing.

A branded request lands while the work is still fresh

Personalized SMS or email goes out within minutes. Customer’s name, your logo, a one-tap link to Google. The job description from the ServiceM8 card lets the message reference the specific work — “thanks for letting us re-key your deadbolt today” reads better than a generic ask, and for trades where the work is intimate (a locksmith inside the home, an electrician in the panel, an appliance tech behind the fridge) that personalization is what gets a 5-star review instead of a 4-star. Most ServiceM8-based operators see steady weekly reviews flowing within the first month.